ETS Reviews

I honestly believe this company creates issues so you are forced to take the test again and they get twice the income. ETS should be put out of business, it’s disgusting what they do to test takers. I’ve taken many online proctored exams and have never had an issue. They should be ashamed of their practices, they are playing with peoples lives and their livelihoods.
I ran my systems check the evening before my exam without any issues. Not even 12 hours later the scan said I had an issues and that their system couldn’t tell if I had another monitor connected to my laptop. I had to call customer service who were no help. Next I had to have someone take over my computer only to be told that my system was fine and to ignore the message I was receiving. Now today, I was expecting to receive my test scores, only to find out they are delayed. The two different agents said they can’t do anything but contact the technical team, and that I should hear from them in another TEN DAYS, about what my next steps should be. I wasn’t able to get any other information from them, couldn’t talk to a supervisor and they said there’s no one in the tech department available to speak to.
This is unacceptable and this company needs to held responsible for all of it’s horrendous actions.

It's amazing what I am reading in the reviews. Exactly the same problem for our family member (at our expense). Technical issues and wasn't able to take test. Then ETS claimed test was opened so they charged for it. No test was taken, yet no refund after phone calls, emails and USPS mail. How do they get to continue to operate?!

They terminated my exam due to "security reasons". When asked, I was only met with a vague response stating that an "unpermitted program was running". I made sure to close EVERY single program beforehand and the only thing that was running was Chrome. I even let the proctor get remote access to my PC and check everything, only to get terminated right before the test for practically no reason.

Absolutely atrocious. They literally stole $300 from me as it's non-refundable and now I can't apply to the academy that I wanted to apply to.

NEVER TRUST THIS ORGANISATION.

The test results did not arrive in time. They say 8-10 days but it took them more than 14 days. E-mails remain unanswered even until now (2 months later). Since having signed up, I receive unwanted spam (emails and mail to my home) of partner organizations although I explicitly declined my personal information to be shared with partner organizations.

First of all, the test was cancelled, and the numbers that were supposed to help us reschedule the test were extremely useless. Nobody knew what to do. When I received a call from someone who was supposed to assist me, they said that they were not the right person for it, and I had to call ETS in the US and pay for it, including crazy phone fees. This is one of the most unprofessional services I have ever received. They don't even have a phone for cases when they cancel an exam, and people need support.

I've been trying to cancel/reschudule a home test for the past week. The online options do NOT appear on my account. So I tried calling to get help. NOTHING. Can't get a hold of anyone. It should be illegal for a corporation that takes hundreds of your dollars for 1 test, but provides no LIVE customer or tech support. And replies of email to get back you in 3-5 business days? ARE YOU KIDDING ME?
I need to deal with this, and have NO way. I tried calling the 1 phone number I found on their website, it's a recording that talks forever and provided no-one to speak with. Just waiting for no-one.

HELP!!!

We pay so much and they don't even tell us what we get wrong, in order to be able to improve.

Support sucks also.

Price is ridiculous.

This company has been horrible.( ETS PROCTOR U) I am behind in starting my student teaching because of them. The first test attempt The proctors computer shut down and kicked me out of my test I was unable to finish an essay and did not pass test by 2 points due to not finishing the essay yet i scored really well on the first part of the test the multiple choice. I was so upset over this and they would not pay for me to retake because they had scored it and i couldnt retake for 30 days plus. This gave me almost like ptsd so i did not try taking another test for almost three months i studied really hard and 2 days ago finally bit the bullet to give math a try well it did not work out in my favor after checking all my set ups and testing internet pretests everything was perfect but on there end there was an issue when i asked what i needed to do to correct the problem they ignored me and would not answer me i went through the phone and 3 proctors when finally 4 hours later i was fed up and shut the computer down and cried lol. This company needs to let me retake the essay and not the multiple choice as well as pay for it for my time getting a sitter and now not being able to student teach because of a deadline that I had plenty of time to meet otherwise. DO NOT USE THIS COMPANY !!!! I am contacting the attorney generals office as well

Did everything as good as anyone would, they still got to keep my money.
I paid $290 usd for a Home Based test a few weeks ago, showed up in advance, tested my connectivity, passed it, showed up to check in at the exam and the ProctorU technician tells me my connection is not good. How can it be not good if I just passed the connectivity test?

I reached out to them via email, they answered and then copy pasted the same response again and again when I was trying to reach out to them. The blame on the student 100%. Lost the money and my spot at a Master's degree because I couldn't meet the application deadline. Thanks ETS.

Terrible terrible just terrible again, it’s a SCAM !!! Spent almost 3 hours trying to connect and take the test , switching 4 proctors , my access password wasn’t working , safari was down and chrome wouldn’t allow me to initiate the testa cause the password wasn’t recognized. Ended up not taking the test and being frustrated all day .

I paid for TOELF and didn't even get registered for an exam. No refund even after many emails. I lost 180$ for nothing due to them

Joining more than a hundred people in expressing extreme disappointment with my test, which I had to take at home due to the lack of testing centers in my area (Bern, Switzerland). My test got terminated by the proctor with an excuse in the middle of a listening activity (my test was running smoothly and my connection to the Proctor was fine until they took my controls and terminated my chat). I have been blamed for not running background checks before the session (which is just not at all true). They will cause problems to terminate your test on purpose so you lose your money and time. It is a scam, avoid it.

I wanted to take a TOEFL iBT at home. During the 10 minute break I did not move a muscle nor leave my testing area. After the break I wasnt able to reconnect to the exam. Long story short - they disconnected me from the exam and accused me of leaving my testing area.
After 5 hours of talking to customer service and 6 Proctors I managed to get back to my exam and finish it. Now I am being told that due to all the interruptions experienced during the exam my test wont be graded (interruptions THEY caused...).

I dont know w.t.f kind of unprofessional institution this is but if I could I´d give them 0 stars.

DONT WASTE YOUR MONEY ON THEM, THEY´LL SCAM THE F OUTTA YOU!!!

Untrustworthy organization. Right before I click start on the Praxis, they say the test has been terminated. After days of following up, they claim it was an app in the background running. Except I opened no app. Nothing. I only turned on the computer and opened the site to take the test. I had previously ran the computer through ProcterU testing requirements and had been cleared to take the test on two different occasions. Absolutely ridiculous.

They deserve 0 stars. Attempted to take a test, but was shut down for no reason. Was given no answers. Wait on the phone for hours for staff that has no desire to actually help. Can we please get another testing service. DO NOT TAKE ONLINE. In person only. Horrible company.